Shipping policy
CAN I COLLECT THE PRODUCTS ORDERED ON THE SITE IN PERSON?
You can certainly select the on-site collection option when placing your order and you will receive a confirmation email as soon as your order is ready for collection.
Our collection location is located in via Ardeatina n. 2479, 00134 Rome (RM)
Collections are possible from Monday to Friday, from 9:00 to 12:30 and from 14:30 to 18:30. On Saturdays from 9:00 to 12:30
HOW MUCH IS SHIPPING?
The basic cost of "Standard" shipping up to 5kg is €13.70 throughout Italy, including the islands. For orders of at least €200 and maximum weight of 70kg, “Standard” shipping is free. For orders weighing more than 70kg contact us directly at gcpagri@gmail.com or by telephone at +39 348 7127900
If you want fast “Express” shipping the basic cost starts from €18.50
Exact and up-to-date rates are calculated by the system at the time of ordering
WHEN WILL I RECEIVE MY ORDER?
Once confirmed, the order is prepared for shipping and entrusted to the courier within 2 working days following that of the order.
From that date, the courier takes approximately 4 working days to deliver.
During the Christmas, Easter and August holidays, times can extend up to 5 working days.
Delivery does not take place on Saturdays and public holidays. Orders placed on weekends or holidays are prepared on the first working day.
HOW DO I KNOW WHERE MY ORDER IS?
When your order is ready for shipping you will receive an email, with the link to track the package.
Through the website of the courier who took delivery of the shipment, you can always check where your order is.
Didn't receive the email? Check the Junk or Spam folder in your email inbox and, if you use a Gmail address, also check the Promotions folder.
Alternatively you can always ask us via the contact form found at this link.
WHAT SHOULD I DO IF ANY PRODUCT IS DAMAGED OR MISSING?
Upon receipt we recommend that you check the conditions and contents of the shipment together with the carrier.
If there are any products missing, different from those ordered and/or damaged or if the package itself is damaged, opened or tampered with, we invite you to refuse it and contact us promptly by filling out the contact form found at this link.
CAN I ALSO HAVE MY PURCHASES SHIPPED ABROAD?
No, at the moment we do not ship abroad.
You can certainly select the on-site collection option when placing your order and you will receive a confirmation email as soon as your order is ready for collection.
Our collection location is located in via Ardeatina n. 2479, 00134 Rome (RM)
Collections are possible from Monday to Friday, from 9:00 to 12:30 and from 14:30 to 18:30. On Saturdays from 9:00 to 12:30
HOW MUCH IS SHIPPING?
The basic cost of "Standard" shipping up to 5kg is €13.70 throughout Italy, including the islands. For orders of at least €200 and maximum weight of 70kg, “Standard” shipping is free. For orders weighing more than 70kg contact us directly at gcpagri@gmail.com or by telephone at +39 348 7127900
If you want fast “Express” shipping the basic cost starts from €18.50
Exact and up-to-date rates are calculated by the system at the time of ordering
WHEN WILL I RECEIVE MY ORDER?
Once confirmed, the order is prepared for shipping and entrusted to the courier within 2 working days following that of the order.
From that date, the courier takes approximately 4 working days to deliver.
During the Christmas, Easter and August holidays, times can extend up to 5 working days.
Delivery does not take place on Saturdays and public holidays. Orders placed on weekends or holidays are prepared on the first working day.
HOW DO I KNOW WHERE MY ORDER IS?
When your order is ready for shipping you will receive an email, with the link to track the package.
Through the website of the courier who took delivery of the shipment, you can always check where your order is.
Didn't receive the email? Check the Junk or Spam folder in your email inbox and, if you use a Gmail address, also check the Promotions folder.
Alternatively you can always ask us via the contact form found at this link.
WHAT SHOULD I DO IF ANY PRODUCT IS DAMAGED OR MISSING?
Upon receipt we recommend that you check the conditions and contents of the shipment together with the carrier.
If there are any products missing, different from those ordered and/or damaged or if the package itself is damaged, opened or tampered with, we invite you to refuse it and contact us promptly by filling out the contact form found at this link.
CAN I ALSO HAVE MY PURCHASES SHIPPED ABROAD?
No, at the moment we do not ship abroad.